EFQM award: Interserve’s justice business committed to excellence

EFQM award: Interserve’s justice business committed to excellence image

Interserve’s justice business and its five Community Rehabilitation Companies (CRCs) have all received accreditation following recent individual assessments.

Among the CRCs gaining the accreditation Committed to Excellence 2 Star were West Yorkshire and Humberside, Lincolnshire & North Yorkshire.

The European Foundation for Quality Management (EFQM) Committed to Excellence award has been earned by the justice business’s headquarters team and the CRCs, which deliver probation services to thousands of people on a daily basis.

The rigorous assessment is an action-based learning project that involves identifying, prioritising and implementing improvement projects using the EFQM Excellence Model.

Organisations are only recognised if they are considered to have “the building blocks of excellence” in place. These include analysing strategy and results, stakeholder and people management and the company’s sustainability policies.

Ian Mulholland, Interserve’s director of justice, said: “I am delighted that our Community Rehabilitation Companies and headquarters team received accreditation from the highly regarded EFQM process illustrating that we are committed to excellence.”

Martin Davies, chief executive of West Yorkshire and Humberside, Lincolnshire & North Yorkshire CRCs, said: “The rigorous assessment has provided us with a benchmark of where we are all at now. The accreditation process is particularly beneficial because it will help us as we continue to improve our performance.

The rigorous assessment has provided us with a benchmark of where we are all at now. The accreditation process is particularly beneficial because it will help us as we continue to improve our performance

“Ultimately, this underlines our commitment to be the best that we can be in order to provide the best possible outcomes for our service users.”

Feedback is given in terms of strengths and areas for improvement.

Diane Dibley, the lead assessor, said: “Throughout the six assessments we conducted the level of passion for, and commitment to delivering, the company’s vision of redefining the future for people and places was instantly evident and impressive

“Much has been achieved in a relatively short time.”
The CRCs that participated in the accreditation process conducted by EFQM’s primary partners BQF also included Cheshire & Greater Manchester, Merseyside and Hampshire & Isle of Wight.