“For me, a typical day in the office always starts with going through emails and my diary as this usually gives me an idea of how my day is likely to go and which service users I’m expecting to see. Although no two days are ever the same in the office, there are so many opportunities to get involved in other things perhaps linked to probation but that aren’t probation.

“For example, I could spend a morning at a Recovery Market in one of the local prisons, supporting my service users who are soon to be released into the community and then by the afternoon I could be at a multi-agency meeting informing other agencies on how a service user is progressing on the order. It’s a great opportunity for networking!

“Although at times it can be a little tough, spending time with service users, being able to promote their individuality and strengths is definitely my favourite thing about the job. Even more rewarding is when a past service user bobs into the office on the off chance to keep you up to date with how they’re doing.

“Prior to joining the service, I worked for a charity who worked with probation service users providing practical support to them within the community.

“Working with the people I worked with in my previous job really encouraged me to join the service. It gave me an insight into what the role is actually about: supporting change and progression in others.

“As cheesy as it sounds, I actually love my job. The office which I work in is great and colleagues are really supportive. There are also lots of opportunities to get involved in specialisms and other types of roles and to really develop. For the past 12 month I’ve been completing a second degree, a Probation Qualification and my colleagues and my manager have all supported me. This is a brilliant opportunity which Interserve have provided me with and it’s really broadened my knowledge of the individuals we work with and support.

“The office which I work in is great and colleagues are really supportive. There are also lots of opportunities to get involved in specialisms and other types of roles and to really develop”

“To me, it’s not just a retribution for committing an offence it’s an opportunity to move on from that mistake – making amends with family, finding housing or employment. Also, having someone reliable that you see each week supporting you to move away from an offending lifestyle and what comes with it means a lot to some individuals.

“Throughout my team, I admire different officers for different reasons. Each officer is different and in my eyes, brings a different quality to the role. I’ve found out that as a case manager you’re always learning, so the support from your manager and colleagues is vital.

“Away from the office I enjoy spending time with my children, who take up my weekend playing sports. I also enjoy kickboxing in which I’ve just earned my yellow belt. Aside from that, I’m quite partial to the odd weekend away or girly holiday.”