Dave Hardy and Mark Childs from HLNY and Sarah Hughes from West Yorkshire CRC were named winners in the Interserve group divisional awards last week and will now progress to the Interserve Group Award finals, which are being hosted in November at the Tower of London.
Our annual awards 2017 reflect our company-wide commitment to recognising and celebrating everyday greatness from across our business. They provide us with a great opportunity to recognise those inspirational people who go above and beyond and consistently deliver excellence within our business.
The first ever Developments divisional awards event was held on Wednesday 4 October at Hogarths Hotel in the West Midlands.
Dave, unpaid work supervisor, who won the employee of the year award, was praised for his positive impact on service users who have a great deal of respect for him as he leads by example and isn’t afraid of doing the work himself.
Dave demonstrates the company’s values and truly shows ‘everyday greatness’. He respects the views of others and treats everyone with dignity. Colleagues said: “Dave does a great job supervising people and shows commitment to his work. He treats everyone fairly and with respect.”
Case manager, Mark – who won the customer experience award – is a skilled probation practitioner who works effectively with service users to reduce re-offending. Mark puts service users at the heart of everything he does – going above and beyond what is expected of him.
“There are numerous service users benefitting from his work. In one case, a male service user from another area turned up at the office unexpectedly. He had fled his home in the clothes he was wearing. Because of the resources acquired by Mark, it was possible to provide him with some basic clothing, toiletries and a food voucher”
One colleague said of Mark: “There are numerous service users benefitting from his work. In one case, a male service user from another area turned up at the office unexpectedly. He had turned up amidst threats and attempts to kidnap him. He had fled his home in the clothes he was wearing and was sleeping in the sand dunes. Because of the resources acquired by Mark, it was possible to provide him with some basic clothing, toiletries and a food voucher.”
Sarah, senior case manager, who was winner of the Do The Right Thing award, supports people on probation to make sure they do not re-offend, or cause harm to themselves and others. She works with people who often have complex needs.
Sarah’s nomination centres on helping to save the life of a female service user, who had sent Sarah a text saying that she was going to commit suicide. Sarah contacted the service user and established she had overdosed on prescribed medication. Sarah alerted the emergency services and mental health team. Sarah stayed in contact with the service user to assess the risks and to locate her to direct the emergency services.”
Thus, the emergency services found the service user and gave her the medical attention she needed. The service user is now in secure accommodation, is engaging with mental health workers and there have been no further incidents of self-harm.
Doing the right thing in this case was critical to the service user’s life.
Her manager said: “In the depths of the service user’s despair, Sarah’s actions demonstrated that there was someone that cared for her, was willing to listen and would not give up hope. Sarah’s exceptional attitude to her work inspires those around her. She makes going above and beyond part of her normal daily work and encourages others to do so.”
Congratulations to all our finalists and winners!